Frequently Asked Questions

New to Auction Alert?

  • What does this site do?
  • Who is this application for?
  • How do you compare to competitors?
  • I am not from the United States, can I still use the site?

    • General

  • I am not receiving any emails!
  • I am receiving too many emails!
  • The item was sold before I could buy it!
  • Why am I limited to 10 queries and 30 emails?
  • When is my account charged?
  • What happens when I unsubscribe?
  • What countries do you support?

    • My Account

  • How do I change my credit card details?
  • How do I cancel my subscription?
  • How do I change my account details?
  • How do I turn off email notifications?
  • How safe is my credit card and password?
  • What is the preferred domain?
  • What currency are the prices in?

    • Search Query

  • How do I add a search query?
  • How do I edit a search query?
  • Can I use boolean logic?
  • What happens after I save a search query?
  • How often are queries searched?
  • What's the difference between active and inactive queries?

    • Search Result

  • How do I view the results?
  • How many results are stored?
  • How are the results ordered?
  • Why are the prices in other currencies slightly off?

    • Monitoring

  • How do I monitor a query?
  • Can I save a monitored query?
  • How often is the monitored query searched?
  • Why aren't desktop notifications working?

    • Have a question not answered here?

    Please use our contact page to get in touch with us with any other questions you may have.